Returns & refunds

This policy explains how Early Meet handles credit charges and refund requests. It applies alongside any order-specific terms shown to you and does not limit rights that cannot be excluded under applicable law.

Current payment features

Early Meet currently provides credit balances and records charges for certain AI-assisted services. The application does not currently offer payment checkout, credit top-ups, or automated refunds. A credit is a service-use unit, not cash, and cannot currently be withdrawn or exchanged for money through the application.

AI service charges

A charge is recorded against the individual account responsible for requesting CV processing or starting an interview. Prices are set by the service configuration and may change for future operations. A confirmed charge is not automatically reversed when AI processing fails, an interview is interrupted, or a result needs to be retried. Retrying covered interview work does not create a second interview charge.

Requesting a review

If you believe a charge is duplicated, incorrect, unauthorized, or otherwise should be reviewed, contact your organization administrator or the support channel provided with your account. Include the account email, approximate date, and operation or transaction reference if available. Do not include CVs, interview answers, or other candidate details unless support specifically requests them through an appropriate channel.

Refunds are reviewed manually against the service record and applicable law. Submitting a request does not guarantee a refund. Early Meet does not currently provide an automated refund process, and no refund is issued solely because a service was interrupted or an AI result was unsuccessful.

Future purchases

If paid subscriptions, credit purchases, or other paid features become available, the applicable checkout or order page will state the price, billing frequency, credit quantity, any expiry or usage limits, and cancellation and refund terms before you place an order. Mandatory consumer rights continue to apply.